Policies - Fort Lauderdale Int'l Airport

If you are coming in outside of Carls normal office hours, we can still accommodate your rental! We offer our Platinum service 24 hours a day, 7 days a week, 365 days a year (providing you are picking up after hours, or when our office is closed, otherwise the charge is a minimum of $100). In order to do so, Carls will need paperwork to be completed as soon as possible after your reservation is made. All of the paperwork can be easily completed in person, via fax, or through email - whichever is easiest for you. If you are unsure how to operate the vehicle that you are renting, please contact us and we can schedule a time at one of our offices to go over the vehicle's operation. Also, please ensure that we have plenty of time to deliver your vehicle and get it ready. We like all paperwork to be completed a minimum of 48 hours prior to your pickup date/time. And, if you prefer to make the process even easier, if you have a smartphone, you can download the Carls Van Rentals App where you can submit the required information directly to us through the app. The renter will be responsible for any and all parking fees (up to $15 per day) arising from picking up or returning outside of Carl`s office hours.

Young Driver Fee: Minimum Age for any rental is 21. Any renter between the ages of 21-24 will be subject to a $19.00 per day underage fee. Additional Drivers: You can add as many additional drivers to your rental agreement as you like. Due to increased exposure and liability, Carl's does require a charge of $7.99 per day per additional driver. For us to add an additional driver, we do require a photocopy or digital image of the valid drivers license as well as the proof of insurance coverage for each respective driver. We apologize for any inconvenience - the State of Florida requires this information for all drivers of a rented vehicle. Minimum Age for Additional Drivers: As per our insurance regulations, Carls requires that all renters be age 21 or older. Carls Van Rentals charges an underage fees of $19.00 per per for any drivers between the ages of 21-24. A valid, government-issued drivers license and proof of insurance are required. Sorry, but we cant make any exceptions on this! SMOKING: Absolutely NO SMOKING in any vehicle. Carls imposes a $250 fine for ANY detection of smoking including smoke odor, ashes, butts in ashtray, etc. No exceptions! Carls Van Rentals will not tolerate any form of smoking in any vehicle! Vehicles may travel to any state in the continental United States. Travel outside of the state of Florida is regulated by GPS tracking units. Vehicles may not travel into Mexico or Canada. If you are flying in and staying in the State of Florida, you will receive unlimited miles. If you are a local renter or fly in and then drive out of Florida you will be allowed 200 miles free per day then .25 a mile after that. Unlimited miles package is available on all rentals 3 days or longer with the exception of Minibuses and Sprinters. Minibuses and Sprinters never receive unlimited miles - customers renting minibuses and Sprinters will receive 100 miles per day of rental .49 per mile thereafter. Rentals of 1 or 2 days on all other vehicle classes will receive 200 miles per day .25 per mile thereafter. Unlimited miles is not available for any transportation companies, taxi services, drive services or any other similar or related for-hire driving/delivery services. If you are flying in and staying in the State of Florida, you will receive unlimited miles. If you fly in and then drive out of Florida you will be allowed 200 miles free per day then .25 a mile after that. We do offer 1-way rentals for an added fee. Fee is determined by where you are picking up and dropping off at. Super saver vans, 8 passenger, and 11 passenger vans are not offered for 1 way rentals. If you are flying in and staying in the State of Florida, you will receive unlimited miles. If you fly in and then drive out of Florida you will be allowed 200 miles free per day then .25 a mile after that. The following mileage limits apply to local renters: 200 miles per day All residents of the rental state are considered local renters.

We accept Visa, Mastercard, Discover, and American Express. We will authorize and charge a $500 deposit for all debit card transactions at the time of pickup. This will be refunded when the vehicle is returned. Carls does NOT accept prepaid cards. YOU MUST CONTACT CARLS PRIOR TO YOUR RENTAL FOR CASH/DEBIT/CHECK CARD POLICIES. FAILURE TO DO SO MAY RESULT IN CANCELLATION OF YOUR RENTAL AND FORFEIT OF YOUR DEPOSIT. An additional deposit of a minimum of $500 and full coverage auto insurance that transfers to our vehicle will be required for any renters using a card with debit/check anywhere on the card. Requirements when using cash, check, and debit cards: We require a min of a 3 day rental. You must bring in 3 forms of ID showing your current address. You must provide us with 3 working phone numbers to get ahold of you. You must have your own auto insurance that will transfer to protect our vehicle. CASH PAYMENTS: Cash is accepted with an additional security deposit of $500 in addition to the cost of the rental. For instance, if your rental is $500, you would need to have $1,000 cash available at pickup. Carls does NOT refund in the form of cash at any time. Refunds will be made by check and sent via regular mail within 3-5 business days of the vehicles return. CHECK PAYMENTS: Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing Carls receives the check a minimum of 14 days prior to the pickup date. Carls will STILL REQUIRE a credit card authorization to be placed on file - this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc.

Renters picking up locally may do so by visiting our office during our normal office hours. Renters with a Florida Drivers License and currently residing in the State of Florida will not be subject to airport fees.

If you arrive in Terminal 1, Please walk across the sky walkway to the Car Rental Center and follow the signs for offsite rental car and county bus. Proceed to bus stop 7 and call 954-525-8008 to request pick up. For Terminals 2,3,4: Please take the airport shuttle (resembles a city bus with fish designs on it) to the car rental center. Please follow signs for “offsite rental car and county bus”. Proceed to bus stop 7 and call 954-525-8008 to request pickup.

Renters must be 21 years or older to rent. Rates listed online are for 25 years and older. A valid government-issued drivers license will be required of all drivers at the time of rental. The license may not be expired, cracked, broken, or a temporary permit/license. International customers will be required to provide a passport, international drivers license (not required, but recommended), and are required to purchase our Personal Protection Package insurance coverage. Carls Van Rentals will NOT waive this charge. All renters (except international customers) are required to provide proof of insurance coverage. Carl`s offers coverages for customers that do not carry their own insurance however we do not currently provide any "full coverage" options. FUEL: Carls Van Rentals does not fill all gas tanks to full. This helps us continue to keep our rates as low as possible! Fuel level will be checked and confirmed at the time of rental. Customer is required to bring the vehicle back with the same amount of fuel as when rented. Fuel discrepancies will be billed up to $10.00 US per gallon (actual amount set by daily pump price and will be reflected on written contracts). CANCELLATIONS: All reservations require a prepayment of $100. You will have up until 14 days prior to your pickup date to cancel for a full refund. If you cancel inside of 14 days of your pickup date, the prepayment amount will convert to a store credit of equivalent amount good for use on a future reservation at any time at any Carls location - no expiration. Reservations booked inside of two weeks of the pickup date will be required to cancel by the end of the business day that the reservation was booked for a full refund. If you want to reuse your cancelled deposit, its no problem. We just ask that you re-apply at least 72 hours later than when your original reservation was booked.