Travantas, Inc., a Delaware corporation doing business as Airport Van Rental (“Travantas,” “we,” “us,” or “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our websites, mobile sites, and related services (collectively, the “Services”), as well as your rights regarding your information. Our privacy practices are designed to comply with applicable data protection laws including the California Consumer Privacy Act (CCPA), the Florida Digital Bill of Rights, the EU General Data Protection Regulation (GDPR), the 2024 state privacy laws in Texas, Colorado, Connecticut, Utah, Virginia, and other relevant laws and frameworks. We do not sell your personal data. By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please discontinue use of our Services. For any questions or concerns, please contact us at [email protected].
Identifiers and Contact Information: Your name, email address, telephone number, postal address, and account credentials.
Booking and Travel Information: Travel details including pickup/drop-off locations, rental dates and times, selected service details, driver’s license information (for vehicle rentals), and date of birth or age for eligibility.
Payment Information: Payment data (via tokenization) such as payment tokens or references, without storing full credit/debit card numbers.
Communications: Records of your interactions with our customer support (emails, chat transcripts, call logs) and any feedback or testimonials provided.
Other Voluntarily Provided Data: Additional details you supply when participating in promotions, contests, or loyalty programs, and optional profile information (e.g., preferred airports, frequent traveler IDs).
Device and Usage Data: Your IP address, device type, operating system, browser information, and technical identifiers; data on your visits including dates, times, pages accessed, referrer URLs, and clickstream activity.
Cookies and Similar Technologies: Used to store your preferences (e.g., language, currency), enable session functionality, and gather aggregated usage data.
Geolocation Data: General geographic information derived from your IP address (city or region) and, with your explicit consent, precise geolocation from mobile devices to assist in service personalization.
Booking on Your Behalf: When someone else books a service for you, we collect the details they provide (e.g., designated driver’s name and license information).
Business Partners and Affiliates: Data shared by partners or affiliates—for example, if you use our Services via a corporate or promotional offer—to help fulfill your booking or update our records.
Social Media and Single Sign-On: Data received when you use social logins (e.g., “Continue with Google” or “Facebook Connect”), including your name and email, based on the permissions you grant.
Service Providers: Information from third-party processors used for fraud prevention, payment processing, and security (e.g., risk scores, address verification).
We use your personal data for purposes that include:
Providing and Fulfilling Services: Processing your bookings and payments, confirming reservations, issuing invoices, and facilitating changes or cancellations of your travel services.
Account Creation and Management: Creating and maintaining your account, storing preferences, and enabling faster future reservations along with participation in loyalty programs.
Communication and Customer Support: Sending transactional notifications (e.g., booking confirmations, reminders, updates) and responding to inquiries via our customer service channels.
Improving and Personalizing our Services: Analyzing aggregated usage data and user feedback to optimize our platform, troubleshoot issues, and offer personalized recommendations.
Marketing and Promotions: With your consent, sending promotional materials, travel deals, newsletters, and loyalty program updates; you can opt out at any time.
Security and Fraud Prevention: Monitoring for and detecting unauthorized activities, verifying identities, and implementing fraud-prevention measures.
Legal Compliance: Retaining necessary records for tax, regulatory, and legal purposes and responding to lawful requests by authorities.
Other Business Purposes: Conducting internal research, data analysis, and system enhancements that contribute to service improvements.
Lawful Bases for Processing
When processing personal data for users in the EU/EEA, UK, or similarly regulated regions, we rely on the following lawful bases:
Performance of a Contract: To process your booking and provide the requested travel services.
Legal Obligation: To comply with tax, accounting, and regulatory requirements.
Consent: Where necessary (e.g., for marketing communications), with your explicit opt-in.
Legitimate Interests: For improving our Services, security, fraud prevention, and business analytics, balanced against your privacy rights.
We only share your personal data as necessary and with appropriate safeguards in place:
Travel Suppliers: Sharing data with travel providers (e.g., rental companies, airlines, hotels) to fulfill your booking.
Service Providers: Contracted third-party processors including payment processors, customer support platforms (e.g., Zendesk), analytics tools, and IT service providers, all bound by confidentiality.
Within Our Corporate Family: Data may be shared with Travantas affiliates or subsidiaries for account management and consolidated service delivery.
Business Partners: For coordinated promotional or service offerings, under contractual obligations.
Legal Disclosures: As required by law, regulation, or in response to legal processes, or to protect rights and safety.
Corporate Transactions: In connection with mergers, acquisitions, or reorganizations, with continuing data protection obligations.
Aggregated or De-Identified Data: We may share anonymized or aggregated data for research or analytical purposes.
No Sale of Personal Data: We do not sell or rent your personal data for marketing purposes or otherwise provide it for cross-context behavioral advertising.
Cookies are small text files stored on your browser or device that help us understand your usage, store your preferences, and enhance your experience.
We use first-party cookies for:
Essential Functions: Enabling site functionality and security.
Preferences and Functionality: Retaining language, currency, and other setting preferences.
Analytics: Collecting aggregated data through tools such as Google Analytics for performance analysis.
Limited Marketing/Advertising: For conversion tracking and measuring ad effectiveness (in a limited, first-party manner).
You may disable or modify cookie settings via your browser, though this could impact site functionality. We comply with applicable local laws regarding cookie consent when needed.
While we do not actively respond to Do Not Track (DNT) signals (as we do not use third-party advertising cookies), our policies ensure minimal cross-site tracking.
Editing Information: You may update your personal data via your account settings or by contacting us.
Opting Out: Options are available to unsubscribe from marketing emails or disable push notifications. Transactional communications will continue.
Residents of certain U.S. states (e.g., California, Colorado, Connecticut, Utah, Virginia, Florida, Texas) have rights including:
Right to know and access your data
Right to delete or correct your information
Right to opt out of the sale or sharing of your data
Right to limit the use of sensitive personal information
Right to opt out of targeted advertising or profiling
Right of non-discrimination when exercising these rights
To exercise these rights, please contact us at [email protected]. We may verify your identity before processing your requests.
If you are in the EU/EEA, UK, or similar regions, you have additional rights:
Right to access, rectify, and erase your data
Right to restrict processing and data portability
Right to object to automated decision-making (including profiling)
Right to lodge a complaint with a supervisory authority
California “Shine the Light”: We do not share personal data for direct marketing without consent.
Financial Incentives and Authorized Agents: We may require identity verification for data requests.
Cookies and Tracking: You can adjust cookie settings through your browser.
Travantas is based in the United States. When you access our Services from outside the U.S., your personal data may be transferred to and processed in the U.S. We implement robust safeguards to ensure data is protected in line with applicable laws:
Mechanisms Used: EU-U.S. Data Privacy Framework (DPF), Standard Contractual Clauses (SCCs), intragroup agreements, and APEC Cross-Border Privacy Rules.
Assurance: These measures ensure that your personal data receives a level of protection comparable to your local law.
We protect your personal data using encryption, tokenization, access controls, and multi-factor authentication. Our systems are continuously monitored, and we perform regular security assessments and audits (including PCI-DSS where applicable).
We retain your personal data only as long as necessary for the purposes outlined herein and to meet legal and regulatory requirements. After this period, your data will be securely deleted or anonymized.
Our Services are not directed to individuals under 16 years of age (or under 18, where applicable). We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data from a minor in error, please contact us immediately at [email protected] so that we can investigate and remove the data.
Our Services may contain links to third-party websites or services that are not controlled by Travantas. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites before providing personal data.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes are made, we will update the “Last Updated” date and, where required by law, provide a prominent notice (such as a website banner or email alert). Continued use of our Services indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We will respond to your inquiry promptly and do our best to address your concerns. If you are not satisfied with our response, you may contact the appropriate supervisory authority in your jurisdiction.
Thank you for choosing Travantas, Inc. We appreciate your trust and are committed to protecting your personal data while delivering exceptional travel services.